Hi All
In our job, often we have faced some errors or strange behaviors.
Also, often I seen a wrong approach about on figure out the issue.
In many case, the developers try to figure out the issue using
debug.
In complex scenarios, the debug approach can take a lot of time
and sometime not produce any result.
From my point of view, when we face an issue, the steps are:
1- Check if there is already a hotfix
provided by Microsoft using Lifecycle Services, https://lcs.dynamics.com,
especially Issue Search.
More info also on http://technet.microsoft.com/en-us/library/dn268616.aspx
2- Search or post a question on the Microsoft
Dynamics AX Community, https://community.dynamics.com/ax/f/33.aspx
Here you can work with many people that probably have already faced your issue and that can help in the right way to solve.
Additionally, on MS AX Community you will have the pleasure to work with people that have a lot of seniority on Dynamics AX, both Technical that Functional.
Here you can work with many people that probably have already faced your issue and that can help in the right way to solve.
Additionally, on MS AX Community you will have the pleasure to work with people that have a lot of seniority on Dynamics AX, both Technical that Functional.
3- Raise a case on Microsoft, https://mbs2.microsoft.com/support/newstart.aspx
Often, the
Microsoft reply is very quick if found the issue in their internal database.
Otherwise, is
needed some days just to replicate the case on their environment and provide
you the relative hotfix.
Finally, you have
the opportunity to help Microsoft to improve Dynamics AX and so have a product
more stable for other Customers.
4- Lastly, before debug, involve your
functional colleague just to figure out if the issue can be related to a wrong
setup.
Finally, if you have in mind something that could improve the
product, submit your suggestions using Microsoft Connect, http://connect.microsoft.com/dynamicssuggestions
Speak soon!
